The Haunted Haven

Welcome toThe Haunted Haven! Our goal is to provide you with a seamless and spooky shopping experience. Whether you have questions about our products, need help with your order, or want to share feedback, our customer service team is here to assist you. We pride ourselves on fast responses and making sure you're completely satisfied with your purchases. Don’t hesitate to reach out to us we’re always ready to make your Halloween shopping delightfully eerie and stress free!

Email: thehauntedhavenstore@gmail.com

At The Haunted Haven, we strive to get your spooky treasures to you as quickly and safely as possible!

Shipping Information:

• Processing Time: Orders are typically processed within 1-3 business days.
• Domestic Shipping: We offer standard, expedited, and express shipping options. Delivery times may vary based on your location and the shipping method selected.
• International Shipping: We ship globally! Delivery times and rates will depend on the destination country. Please note that customs fees and import duties are the responsibility of the customer.
• Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your order’s journey to your haunted doorstep.

• Eligibility: Returns are accepted within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Unfortunately, we cannot accept returns on perishable items, custom products, or items marked as final sale.
• Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We’ll guide you through the process and provide a return shipping label if applicable.
• Refunds: Once we receive your returned items, we’ll inspect them and process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
• Exchanges: If you need a different size or item, let us know! We’re happy to exchange items based on availability.

If you have any questions or concerns, feel free to reach out. We're here to help make your Halloween experience frightfully fantastic!

Welcome to The Haunted Haven! These Terms and Conditions outline the rules and regulations for using our website and purchasing products from our store. By accessing or shopping on our site, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue use of the website.

1. General Conditions

• By using our website, you represent that you are at least the age of majority in your state or country of residence.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

2. Orders and Payments

• All purchases made through The Haunted Haven are subject to availability. We reserve the right to refuse or cancel any order.
• Prices listed on the website are in USD unless otherwise specified.
• We accept major credit cards, PayPal, and other forms of payment as listed on our site. By placing an order, you confirm that the payment details provided are valid and correct.

3. Shipping

• We strive to process orders within 1-3 business days, but delivery times may vary based on location and shipping method. Once your order is shipped, you will receive tracking information.
• We are not responsible for delays caused by carriers or customs in international orders.

4. Returns and Exchanges

• Please review our Return Policy for details on how to return or exchange items. We reserve the right to deny returns if the items do not meet our return conditions.

5. Privacy and Security

• We value your privacy and take steps to protect your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.

6. Intellectual Property

• All content on The Haunted Haven, including images, designs, and text, is the intellectual property of The Haunted Haven or licensed to us. You may not use, reproduce, or distribute any content without express written permission.

7. Limitation of Liability

• The Haunted Haven shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of the site or products purchased. Our liability is limited to the value of the order.

8. Changes to Terms

• We reserve the right to modify these terms at any time. Any changes will be posted on this page, and continued use of the website following these changes will signify your acceptance of the updated terms.

9. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the state or country where The Haunted Haven is registered, without regard to its conflict of law provisions.

If you have any questions regarding these Terms and Conditions, please contact us at thehauntedhavenstore@gmail.com.

Happy Haunting!